Terms, Privacy & Refund Policy.
Operated by CLiP Ability Ltd. Financial services provided by Wallester AS or applicable Electronic Money Institution, authorised and regulated under EU e-money regulations.
1. Terms & Conditions (EMI-Compliant)
1.1 Introduction
These Terms govern your use of CLiP Ability services. CLiP Ability provides inclusive financial technology services designed for individuals with intellectual and developmental disabilities, neurodiverse individuals, and their caregivers. By using our services, you agree to these Terms.
1.2 Regulatory Status
CLiP Ability Ltd. acts as programme manager and technology provider. Financial services are provided by a regulated Electronic Money Institution (Wallester AS or applicable issuer). The Issuer provides electronic money accounts (IBANs), payment services, and Visa/Mastercard issuance. CLiP Ability does not hold customer funds.
1.3 Nature of Funds
Your balance represents electronic money (e-money). E-money is not a bank deposit; no interest is paid. Funds are held in segregated accounts and protected under EU e-money regulations (EMD2). Funds are not covered by a Deposit Guarantee Scheme.
1.4 Eligibility
Users must be 18+ or have a registered caregiver/guardian, complete identity verification (KYC), and provide accurate information.
1.5 Services Provided
- Digital wallet with IBAN
- Virtual and physical prepaid cards
- Payment and transfer services
- Accessibility-enabled financial tools
- Caregiver/guardian controls
1.6 Account Responsibilities
Users must keep login details secure, notify us of unauthorised use, and maintain accurate account data. Caregivers are responsible for managed accounts.
1.7 Fees
Indicative pricing:
- Physical card: €2/month
- IBAN: €0.98/month
- Virtual card: €0.98/month
- Account maintenance: €2/month
Additional fees may apply for FX beyond €500/month, ATM withdrawals, and replacement cards. All fees are disclosed transparently before purchase.
1.8 Payment Services (PSD2)
Services include execution of payments, issuing payment instruments, and money remittance. Strong Customer Authentication (SCA) applies, including two-factor authentication, biometrics, and 3D Secure.
1.9 Transaction Execution
SEPA: same-day or next business day. Card payments: real-time authorisation. Limits may apply based on KYC level and risk assessment.
1.10 Permitted Use
You may not use services for illegal activity, engage in fraud or money laundering, or misrepresent identity.
1.11 Suspension & Termination
Accounts may be suspended or closed if required by law, if fraud or misuse is suspected, or if Terms are breached. Remaining funds will be returned subject to applicable checks.
1.12 Liability
Under PSD2, user liability is limited (typically €50), except in cases of fraud or gross negligence. CLiP Ability is not liable for indirect losses or third-party outages.
1.13 Accessibility Commitment
CLiP Ability provides inclusive UX design, assisted financial access, caregiver tools, and spending controls.
1.14 Governing Law
These Terms are governed by the laws of Ireland and applicable EU financial regulations.
1.15 Contact
2. Privacy Policy (GDPR)
We process personal data in accordance with the General Data Protection Regulation.
2.1 Data Collected
Identity data, contact information, financial data, device data, accessibility preferences, caregiver relationships.
2.2 Purpose
To provide services, perform KYC/AML, prevent fraud, and improve accessibility.
2.3 Legal Basis
Contract performance, legal obligation, legitimate interest, and consent.
2.4 Data Sharing
Data may be shared with the Issuer (e.g. Wallester), payment networks, KYC providers, and regulators as required.
2.5 Retention
Data is retained during the account lifecycle and 5–7 years post-closure.
2.6 User Rights
Users may access data, correct data, request deletion, restrict processing, or port data.
2.7 Security
Encryption, secure authentication, and continuous fraud monitoring.
2.8 Contact
3. Refund Policy
CLiP Ability operates a prepaid service model.
Eligible refunds
Duplicate charges, failed transactions, unauthorised transactions.
Non-refundable
Used subscription fees, completed FX conversions, ATM fees.
Disputes
Submit within 30 days. Resolution: 5–15 business days.
Processing times
Card refunds: 3–10 days. Wallet refunds: 1–3 days.
4. Complaints & Regulatory Escalation
Complaints: support@clipability.com (response within 15 business days).
Users may escalate to the Issuer complaints process or to the Financial Services and Pensions Ombudsman (Ireland).